StatusLink Helpful Hints
University Students

Klais & Company, Inc. is pleased to serve as the claims administrator for your University healthcare benefits plan. The following information is designed for new and/or unregistered users of StatusLink. Following these recommendations will help you get the most benefit from StatusLink.

StatusLink User Guide.pdf

First-Time Registration

System Inactivity

Displaying Information in StatusLink

Entering Data in StatusLink - Students

Understanding Information Displayed in StatusLink


FIRST-TIME REGISTRATION
In order to use StatusLink, you will be required to register yourself in the system.  Please refer to Page 7 of the StatusLink User Guide for step by step guidance in establishing your User ID and Password.  If you are unsuccessful in establishing your User ID and Password, you may call 1.800.331.1096 and select Option 7 to reach Customer Service.


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SYSTEM INACTIVITY
Your connection to StatusLink will be terminated after a pre-defined period of inactivity (i.e., you do not perform any inquiry or registration functions within StatusLink). If you get a Your session has ended message in StatusLink, you must log on again to access information stored in StatusLink.


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DISPLAYING INFORMATION IN STATUSLINK
Adobe Acrobat Reader (version 4.0 or higher) is required to view some information available through StatusLink. You may need to download the Free Adobe Acrobat Reader to view and print PDF files, before starting StatusLink. Once you have downloaded and installed the Acrobat Reader, you should not have to perform this step again (unless the software is removed from your PC). Click here to begin the Acrobat Reader download process.


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ENTERING DATA IN STATUSLINK-STUDENTS
If you are a university student enrolled in a University healthcare benefits plan that was or is currently administered by Klais & Company, Inc., personal health information (PHI) about you may be stored in StatusLink. If your University has assigned a 9-digit STUDENT ID NUMBER that appears on your health plan ID card, please enter the STUDENT ID NUMBER when prompted in StatusLink to enter your Social Security Number.


Much of the functionality of StatusLink is dependent on how data is physically stored in the StatusLink database. When you are entering data in StatusLink, you should use the following guidelines:
StatusLink is CASE-SENSITIVE, so make sure that your CAPS LOCK key is on;


Dates in StatusLink MUST be entered using a "mm/dd/yyyy" format, where mm is the 2-digit month, dd is the 2-digit day, and yyyy is the 4-digit year. For example, if you need to enter a birthdate of March 8th of 1975 on the Claim Inquiry form, the data should be entered as 03/08/1975.


StatusLink can be configured to support multiple sources of data (such as "live" or production data versus test data). Therefore, on some forms, StatusLink will prompt you for a SITE ID. At this time, we have configured only "live" production data to be available in StatusLink. When you encounter a SITE ID field prompt, you should enter prod1 (sounds like "prod one", in lowercase letters) or use the drop-down arrow to select the value prod1.


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UNDERSTANDING INFORMATION DISPLAYED IN STATUSLINK

StatusLink is intended to provide the user with detailed claims, eligibility, and plan information using current web and database technologies. However, the general design of StatusLink may display information in a manner that appears different than information provided to you on printed documents (such as an Explanation of Benefits, a reimbursement check, or your Health Plan Documents).


The information available in StatusLink is updated on a daily basis during an "overnight update cycle". This allows information changes (additions, modifications, deletions) made during Klais' normal operating hours to be updated into StatusLink. Accordingly, the data that you see in StatusLink is typically current up to the preceding business day's overnight update cycle.

FOR EXAMPLE: if you access StatusLink on a Thursday, the data available is current as of the end of Klais' normal operating hours of the day before (Wednesday). Likewise, if you access StatusLink on a Monday, the data available is current as of the end of Klais' normal operating hours of the preceding Friday.


At this time, StatusLink contains detailed eligibility and claim information for claims that were incurred on or after January 1, 2002 (01/01/2002). If you have any questions regarding information contained within StatusLink, or about claims incurred prior to this date, you should call Klais at the main phone number and ask to speak with the appropriate department.


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Click HERE to start StatusLink.